NeurotimeObsera
AI agents and knowledge bases
Train an AI agent on your own content, and it answers customers on every connected channel in seconds — then hands the conversation to a person when it should. Answers come only from the material you approve.
How an AI agent works
From your documents to an answered customer, in four steps.
1
Train on your content
Upload files (PDF, Word, Excel), add FAQs, paste text or give your website address. Obsera turns them into the agent's knowledge base.
2
Find the relevant text
When a customer asks a question, the agent automatically searches the knowledge base for the passages that answer it.
3
Generate the reply
It writes a reply in the customer's language, grounded in those passages, and sends it on the same channel.
4
Hand over or close
If the answer is not in the knowledge base, the customer asks for a person or the topic is sensitive, the agent hands over to an operator — or ends the chat when the question is resolved.
AI functions
Knowledge-base answers
Replies grounded only in the files, FAQs, texts and web pages you provide.
Reply suggestions
Drafts for your agents using conversation context — they approve, edit or send.
Conversation summaries
Long threads summarized so a colleague can take over instantly.
Intent and sentiment
Each conversation is classified automatically for routing and reporting.
Operator handoff
One step from AI to a person, with the full history kept.
Always up to date
Update a file or FAQ and the agent uses the new information from the next question.
obsera.com also offers to generate a trial AI agent from your website URL without signup.