Obsera
AI agents and knowledge bases
Train an AI agent on your own content, and it answers customers on every connected channel in seconds — then hands the conversation to a person when it should. Answers come only from the material you approve.
How an AI agent works
From your documents to an answered customer, in four steps.
Train on your content
Upload files (PDF, Word, Excel), add FAQs, paste text or give your website address. Obsera turns them into the agent's knowledge base.
Find the relevant text
When a customer asks a question, the agent automatically searches the knowledge base for the passages that answer it.
Generate the reply
It writes a reply in the customer's language, grounded in those passages, and sends it on the same channel.
Hand over or close
If the answer is not in the knowledge base, the customer asks for a person or the topic is sensitive, the agent hands over to an operator — or ends the chat when the question is resolved.
AI functions
Knowledge-base answers
Replies grounded only in the files, FAQs, texts and web pages you provide.
Reply suggestions
Drafts for your agents using conversation context — they approve, edit or send.
Conversation summaries
Long threads summarized so a colleague can take over instantly.
Intent and sentiment
Each conversation is classified automatically for routing and reporting.
Operator handoff
One step from AI to a person, with the full history kept.
Always up to date
Update a file or FAQ and the agent uses the new information from the next question.
obsera.com also offers to generate a trial AI agent from your website URL without signup.