NeurotimeObsera
Unified inbox and team workflows
Every customer conversation — website live chat, WhatsApp, Instagram, Facebook, Messenger, Telegram, TikTok, email and Google reviews — in one workspace, routed automatically to the right person, with AI doing the routine work. The aim is simple: the fastest possible answer with the fewest possible clicks.
Features
Inbox
- Messages and comments from every connected channel
- Shared team inbox
- Full conversation history per customer
- Filters, tags and statuses
Automatic assignment
- Routing by channel, team, language or topic
- Workload balancing between agents
- Priority rules for urgent conversations
- Reassignment when an agent is away
Team workflows
- Teams and roles
- Internal notes and colleague mentions
- Open, pending and closed statuses
- Escalation to a supervisor
AI and humans together
- AI agent answers routine questions
- Handoff to an operator in one step
- Reply suggestions for agents
- Conversation summaries
How a conversation flows
1
Arrives
A message lands in the inbox from any channel, already tagged with channel, language and intent.
2
AI first
The AI agent answers if the question is covered by your knowledge base.
3
Assigned
Otherwise it is assigned automatically to the right team and the least-busy agent.
4
Resolved and measured
The agent replies, closes the conversation, and response and resolution times appear in reports.