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Customer communication

Obsera: every customer conversation in one workspace

Obsera is owned by Neurotime and is the home of every Neurotime product: MediaEye monitoring, the omnichannel inbox, AI agents, post and Google Business Profile management sit under one login, so moving between them is effortless. It brings messages and comments from your connected channels into one inbox, adds AI-suggested replies grounded in your approved knowledge base, and keeps your team in control.

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Obsera unified inbox showing conversations from all platforms with filters and an open message thread

What Obsera does

Reports.Why customer-service reports matter

An inbox shows today's conversations; reports show whether your service is getting better. Obsera measures every session, message and agent so managers can see where customers wait, which channels are busiest and how much the AI agent resolves on its own.

With these numbers you can staff the right hours, move work between channels, coach agents with facts, prove the value of automation and catch missed conversations before they become complaints.

Omnichannel analytics

Sessions, new leads and messages over time; busiest hours of the day; comments by source (including how many landed on an ad); bot efficiency and conversations still open by routing state.

Obsera omnichannel analytics: sessions, leads, messages over time, hourly activity, comments by source and bot efficiency
Illustrative demo data — company names, channels, people and figures shown are examples, not real customer results.

Agent performance

Closed, open, handed-to-human and missed sessions; average queue wait, first response and close time; and a per-agent table — so every team lead sees who needs support and where the process slows down.

Obsera agent performance report with queue wait, first response time, close time and per-agent table
Illustrative demo data — company names, channels, people and figures shown are examples, not real customer results.

Built for

  • Customer support

    Unify inboxes, route by priority and resolve faster with AI assistance.

  • Marketing teams

    Campaign replies and community engagement — from Instagram comments to Messenger DMs.

  • Sales teams

    Capture inbound interest from email, chat and social DMs before leads go cold.

  • Agencies

    Separate client workspaces, shared playbooks and unified reporting.

  • E-commerce

    High-volume order and shipping messages: AI for FAQs, people for the rest.

  • Multi-brand organizations

    Several accounts and brands managed from one platform.

Frequently asked questions

It brings communication from multiple customer channels into one consistent workspace.

Live chat, Facebook, Messenger, Instagram, WhatsApp, Telegram, TikTok, email and Google Business Profile (Google Maps listings and reviews).

Obsera is owned by Neurotime. All Neurotime products, including MediaEye, are part of Obsera.

Yes. All channels are connected only through official APIs — Meta (Facebook, Instagram, Messenger, WhatsApp), Telegram, TikTok, Google and email providers. No unofficial workarounds that could put your accounts at risk.

Yes. Obsera includes a live chat widget for your website. Website chats arrive in the same inbox as every other channel, and the AI agent can answer them 24/7 with handoff to your team.

Automatically, by channel, team, language or topic, with workload balancing between agents — or manually, by a team lead.

Yes. Teams can manage several accounts, direct messages, posts and content from the platform.

Request a free demo. We set Obsera up around your own channels and brand.

See Obsera with your own channels

A free demo, set up around your brand.

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