NeurotimeCustomer communication
Obsera: every customer conversation in one workspace
Obsera is owned by Neurotime and is the home of every Neurotime product: MediaEye monitoring, the omnichannel inbox, AI agents, post and Google Business Profile management sit under one login, so moving between them is effortless. It brings messages and comments from your connected channels into one inbox, adds AI-suggested replies grounded in your approved knowledge base, and keeps your team in control.
What Obsera does
Unified inbox
Email and social messages, shared team inbox, conversation history, filters, tags and statuses.
Inbox and teamsChannels and integrations
Live chat, WhatsApp, Instagram, Facebook, Messenger, Telegram, TikTok, email and Google Business Profile; Slack, Gmail, Outlook.
ChannelsGoogle Business Profile
Manage your Google Maps listings, reviews and replies for every branch from the same workspace.
MediaEye inside Obsera
Media monitoring and social listening in the same platform — jump from a mention to the conversation in one click.
MediaEyeAI agents and knowledge bases
Suggested replies, summaries, intent and sentiment, knowledge-base answers and auto-replies with human handoff.
AI agentsAutomations and flows
Auto-tags, priority rules, channel-based routing, workload balancing and a flow builder.
AutomationsPosts and comments
Manage posts, comments and stories across social accounts from one place.
Posts and commentsAnalytics
Response time, message volume, unresolved conversations, team performance and channel trends.
AnalyticsLive chat for your website
Add Obsera live chat to your website; chats land in the same inbox and the AI agent can answer them around the clock.
Team workflows
Teams, automatic assignment, internal notes, statuses and handoff between AI and people — for maximum efficiency.
Team workflowsOfficial APIs only
Every channel is connected through its official API, so your accounts stay safe and within each platform's rules.
Reports.Why customer-service reports matter
An inbox shows today's conversations; reports show whether your service is getting better. Obsera measures every session, message and agent so managers can see where customers wait, which channels are busiest and how much the AI agent resolves on its own.
With these numbers you can staff the right hours, move work between channels, coach agents with facts, prove the value of automation and catch missed conversations before they become complaints.
Omnichannel analytics
Sessions, new leads and messages over time; busiest hours of the day; comments by source (including how many landed on an ad); bot efficiency and conversations still open by routing state.
Agent performance
Closed, open, handed-to-human and missed sessions; average queue wait, first response and close time; and a per-agent table — so every team lead sees who needs support and where the process slows down.
Built for
Customer support
Unify inboxes, route by priority and resolve faster with AI assistance.
Marketing teams
Campaign replies and community engagement — from Instagram comments to Messenger DMs.
Sales teams
Capture inbound interest from email, chat and social DMs before leads go cold.
Agencies
Separate client workspaces, shared playbooks and unified reporting.
E-commerce
High-volume order and shipping messages: AI for FAQs, people for the rest.
Multi-brand organizations
Several accounts and brands managed from one platform.
Frequently asked questions
It brings communication from multiple customer channels into one consistent workspace.
Live chat, Facebook, Messenger, Instagram, WhatsApp, Telegram, TikTok, email and Google Business Profile (Google Maps listings and reviews).
Obsera is owned by Neurotime. All Neurotime products, including MediaEye, are part of Obsera.
Yes. All channels are connected only through official APIs — Meta (Facebook, Instagram, Messenger, WhatsApp), Telegram, TikTok, Google and email providers. No unofficial workarounds that could put your accounts at risk.
Yes. Obsera includes a live chat widget for your website. Website chats arrive in the same inbox as every other channel, and the AI agent can answer them 24/7 with handoff to your team.
Automatically, by channel, team, language or topic, with workload balancing between agents — or manually, by a team lead.
Yes. Teams can manage several accounts, direct messages, posts and content from the platform.
Request a free demo. We set Obsera up around your own channels and brand.
See Obsera with your own channels
A free demo, set up around your brand.